FAQ

Questions before you start?

How WiseWays works, how we protect the people who speak, and what happens to your data.

Getting started

What is a ground-truth audit?

A map and a written analysis of what the people closest to a situation see, know and experience. You bring their words. WiseWays maps every observation, draws the links between them and writes up what it finds. The judgment stays with you.

Do I interview people, or upload what I already have?

Either, or both. Upload material where people speak in their own words: interview transcripts, meeting notes, consultation submissions, survey comments, emails, chat channels, reports. Or invite people to talk with Sage, one at a time. Or start from the material you have, then open a question to the people who live the situation. Documents and voices land on the same map.

What do I need to start?

Five documents are enough for your free audit. For a collective audit, one clear question and the people you want to hear from.

What if I am not sure what question to ask?

Start with Sage. Tell Sage what is going on and what you need to decide, and it helps you turn that into the one sharp question your audit should ask: specific enough to get concrete answers, open enough to let people surprise you. A good question is half the audit, and you get help with it before anyone is invited.

The people who speak

Who is Sage?

Sage is the AI guide each person talks with, one on one, in their own words and in their own time. Sage asks, listens and turns what it hears into points on that person's map. Each person reviews their own map before anything joins the collective.

Is what people say anonymous?

Yes, when the project is set up that way, and the choice is sealed from the first invitation: once a collective is anonymous, nobody can switch it back, including the organizer. WiseWays keeps no name or email address in plain text with anonymous contributions.

What is the Rule of 5?

The collective map opens only once five people have spoken. Before that, nobody sees anything, including the organizer. Every contribution joins a group before anyone reads it, so no single answer ever stands alone on the map. When protecting a person and completing the picture pull in opposite directions, protection wins.

Why would people tell the truth?

Because the conditions are finally right: a private conversation, in their own words, at their own pace, with their name out of the map. People tell Sage what they keep to themselves in a meeting. That is why the audit is worth reading.

Where is the human in all this?

Everywhere it matters. People speak in their own words. Each person reviews their own map before contributing it. AI organizes the material and draws the links; people interpret the map and make the decision. Every reading explains its reasoning, so you can check it. And a WiseWays team member accompanies every collective project.

What you see

What does the map show?

The Constellation places every observation on two axes: how much people agree on it, and how much you can act on it. Each point is one of four kinds: a resource, an intention, an obstacle or a possibility. Arrows show what drives what. Zoom in on one point, follow the arrows, and you see why the situation looks the way it does.

Is the map fixed once it is built?

It is alive. It builds as voices arrive, and it keeps changing as conversations with Sage continue, even days apart. Add documents and they appear as a layer you switch on to challenge what the voices say.

Can WiseWays show me what I am missing?

That is what the map is for. A concern only one person raised, sitting upstream of three obstacles everyone feels, shows up as a point with arrows pointing out of it. Those are your blind spots and your weak signals: easy to miss in a meeting, hard to miss on the map. The reading names them.

What do I get, exactly?

Two things, every time. The Constellation, your visual map. The Strategic Reading, your written audit: what holds together, what is under tension, where the leverage sits, and your next step. In a collective project, every participant also gets their own personal map and reading.

Time and engagement

How long does a conversation with Sage take?

About 15 minutes, at each person's own pace. Each person receives their personal map and reading within minutes of finishing.

How long until the collective map and reading?

The map opens as soon as five people have spoken and keeps building from there. The collective reading arrives within minutes of closing the collection. The collection itself runs on your schedule: a few days for a team, a few weeks for a city.

What does this do for the people who take part?

Everyone who speaks gets something back: their own map, their own reading, and the shared Mirror reading that shows the whole group what came out. People see that they were heard, and they see where they stand in the picture. That is what turns a consultation into engagement.

Data and privacy

What happens to my documents and conversations?

Raw conversations and uploaded voices are kept for 60 days, then deleted. Maps and readings stay in your account for as long as you keep it.

Where is my data stored?

We stand for data sovereignty. By default, your data is hosted in Québec, Canada. If you ask, we host it in your own country.

Who can see what?

Participants see their own map and the shared Mirror reading. Leaders and facilitators also see the Decision reading. The organizer sets the roles before the project starts.

Price and use

What does it cost?

Your first audit is free: up to five documents, one map, one written audit. Paid projects start at USD 295. Every project is scoped with you, and we quote on request. Book a demo and tell us what you need to understand.

Can I use WiseWays with my clients?

Yes. Consultants audit their client's organization from the material they already collect, or invite the client's stakeholders to speak with Sage. With the Satellite, the client keeps their account after the engagement and you stay their first call.

Does WiseWays tell us what to decide?

It shows you the ways forward and leaves the decision to you. The map shows two things a meeting rarely does: which observations drive which others, the impact links, and where people converge or diverge. The reading turns that into next steps: where the leverage sits, the move that follows from the map's own links, and what to explore next. A possible cause on the map is a lead to examine, and the reading says so. The judgment stays yours.

Which languages and file types?

English, French and Spanish: three languages for now, with more to come and others possible on request.

Still have a question?

If it's not obviously useful in the first 15 minutes, we'll say so ourselves.